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F.A.Q’s

Common questions and answers.

HELP CENTRE

Frequent QuestionsNeed some help?

Here are some of the regular questions we get asked about Laser Tag parties and Events and Birthday Parties. We’ve put together this HELP CENTRE that should answer general questions.

(simply click on the question to see more…)

Getting
Started

How is the price determined?

Mobile Laser Tag offers a variety of SERVICES and PRODUCTS designed that allow you to customise your event or party to suit own your specific requirements or individual needs and budget.

The Basic Pricing Model

Services

Services Pricing

For Laser Game Birthday Party Bookings and events the price is calculated on the number of individual players (or quantity) and the specific time slot or duration chosen. Additional options and extras can be added to enhance the laser tag gaming experience or compliment the venue and field type you want us to host at.

Time Slot or Duration

The duration of your function, booking, party or event is chosen in one of three options:

  • 60 Minutes
  • 90 Minutes
  • 120 Minutes

Certain Events require longer durations and are calculated based on previous event experience or specific requirements. This normally includes fundraising events, school and youth groups, church gatherings etc…
for more on these please view them here.

Mobile Call Out Fee

Call Out and Travel Fees are added to all bookings is a call out fee calculated by the estimated distance which also includes the field marshal / staff member will be present the entire time you’ve booked for (to manage and/or assist players)

Products

Bunkers and Obstacles

Depending on the terrain or environment, bunkers and obstacles are often essential to allow an exciting experience. Bunker sets and obstacle design can be generic or made to order.

Special Effects

Smoke and Fog Machines dramatically change the Laser Tag gaming experience and may invoke some of the laser quest days some of us remember so well. There are two variants available for hire.

Smoke Machines

Smoke Machines are small compact units that easily fill a scout hall or parts of an indoor arena (such as in a passage)

Fog Machines or fogger

For large halls such as schools or conference venues its best to choose an industrial fogger. Indoor (and even some outdoor facilities)

Glow Sticks

Glow sticks adds the neon colours, green, yellow, red, blue which compliments both the LED lighting on the equipment and the theme – perhaps like a star wars or 80’s or even an arcade video gamed theme.

How much space do I need?

Space Requirements

Ah, this is a tricky one… There is so set or ideal space because every battle field or venue has its own pro’s and con’s!

When it comes to space, more is sometimes better but it really boils down to the amount of players and the age group (or as we say “fitness levels”) of the players. Small children for example can easily use an area the size of a tennis court, or play around the house in the garden…Teens and Adults on the other hand may be happy to use a forest or park and in one case an old military aircraft hanger.

If space is an issue at home, we suggest using a local park nearby.

Another good way to go about checking if there is enough space to play is to think logically, will 16 kids be able to run and hide in the garden, or will 25 staff members be able to use the basement parking area at work!

if all else fails – one tennis court for every 6-8 players! But thats a guess on our side!

How players must or can I have?

Players

Right of the bat, most people ask this question and some are more curious as to what the average party size should be… On average most birthday party events are between 15 – 24 players. Team Buildings around 25-35.
But lets look at this question more in depth, shall we?

Minimum Number of Players

We require a minimum of 12 players to book a laser tag event or party for 2 reasons:

  1. Game Logistics
  2. Viability

Game Logistics – The Equipment caters for up to 4(four) teams to play concurrently. A group of 15(fifteen) players therefore would be split into teams 5(five) (so 3(three) teams) and a group of 14 could be easily set up as 2(two) teams of 7(seven).
Viability – In short our experience shows that small groups dont have as much fun which may lead to a less than ideal time. This is bad for us because we rely on word of mouth as part of our Mission and Vision and hate to part a laser tag function or birthday party with any dissapointment!

Maximum Number of Players

For bigger groups and parties we suggest to keep your teams about 10(ten) and have up to four teams going at the same time as more than 40 -50 players does become a bit difficult for both you and us to manage and may require additional staffing to be provided
.
To date the biggest event we’ve catered for was for over 1000 players in a single event.

Our Current Record: 1267 players (Northern Cape -Kathu/Kuruman)
How old must players be to play laser tag?

Minimum Age Requirements

When it comes to Age groups for Laser Tag, players must be older than 6(Six) years old. Normally Primary school or Grade 1(one).

Siblings of other players may be included in certain cases but may not be able to keep up with the other players.

Where can Laser Tag be played?

We Come to you!

Mobile Laser Tag can provide services for several types of venues. We do not offer a fixed venue but make use of several free locations and can also recommend several paid locations (which you’d have to hire yourself – We are working on securing discounts codes with these facilities)

 

Booking

What Information do I need to provide?

New customers

In order to provide new clients with accurate prices and details, we require basic “billing” information such as:

  • Name and Surname (last name)
    • the person responsible for the booking
    • the contact person(s) we must address the quote/invoice to
  • Company name
    • required for corporates, institutions or organisations
  • Email address
  • Contact number
    • The number we should call should we need directions or additional information
  • Address where the booking is to be held (take place)
    • if unsure, please use the suburb or most likely area / venue
  • Duration – how long you wish to book for
  •  The date and time you wish to book
  • type of booking
    • birthday party, team building, church group etc [/box]

When making your first booking with us, we strongly suggest contacting us directly. Contact us via email, fax or telephone. Please avoid SMS (text messages). Please ensure that the prices quoted are correct and that the times listed are correct! Contact us now

Information will not be shared with third parties EVER! See our Privacy page for more

Can I Cancel my booking?

Can I cancel my booking?

Yes you can! For a more detailed guide on cancelling your booking, please read our refund and cancellation policy here

Can I Change my Booking?

Can I make changes to my booking later?

Yes, you can make changes to your booking! The most common changes to bookings with laser tag are:

  • The total number of players
    • Number of players booked initially has increased or decreased
    • This may change the prices you were quoted or invoiced
  • Changing the times and dates of a booking
    • refer to the FAQ:  Can I change the duration of my booking?

Changing my Booking Times

Can I change the times/duration of my lasertag booking?

Yes you can!

Changing bookings are subject to availability and may affect the prices already quoted or invoiced! There are two types of changes most commonly requested for Laser Tag parties.

  • Extending the amount of time booked for an event or function (or duration)

    • Extending: changing from a 1 hour (60 minute) booking to a 2 hour (120 minute)
      This may affect the prices reflected on your invoice or quote
  • Changing the “time slot” for your booking
    • Moving/changing the booking to start time from 14h00 instead of 10h00
  • Moving/changing the booking to a different day altogether
    • This may affect the prices reflected on your invoice or quote

Also see: Can I make changes to my booking above…

Changing and Extending Times

Can I change the times/duration of my lasertag booking?

Yes you can!

Changing bookings are subject to availability and may affect the prices already quoted or invoiced! There are two types of changes most commonly requested for Laser Tag parties.

  • Extending the amount of time booked for an event or function (or duration)
    • Extending: changing from a 1 hour (60 minute) booking to a 2 hour (120 minute)
      This may affect the prices reflected on your invoice or quote
  • Changing the “time slot” for your booking
    • Moving/changing the booking to start time from 14h00 instead of 10h00
  • Moving/changing the booking to a different day altogether
    • This may affect the prices reflected on your invoice or quote

Also see: Can I make changes to my booking above…

Time extension – before your booking

Changes to your booking can be made prior to the day of your booking. These are subject to availability. Any changes to the time slot for your booking must be made at least 5 business days (suggested) before the event to avoid disappointment.

Time extension – during your booking

Due to the nature of our business, we often are unable to “extend” or grant additional time without prior arrangement. We will make every effort to accommodate you but are limited by the physical. To avoid disappointment ensure that bookings are made well in advance.

Extras - Survival Pack

Laser Tag – Survival Packs!

Also called party favours and Party Packs Mobile Laser Tag offers 2 types of packs we offer. They are the Basic and Full Survival Pack.

For that extra touch, customise your packs with thank you cards, ribbons or even a small gift. Contact us directly to discuss special finishes!

We only use recognised brands in our packs including Beacon, Cadburys, Simba and similar house name brands. WE DONT USE CHEAP UNKNOWN BRANDS – for the safety of all concerned!

Wherever possible, we source only environmentally sustainable packaging – please recycle!

Survival Packs

Basic Survival Pack
R45.00 each

Includes items such as:
Niknaks (or Doritos)
Fruit juice (such as a Ceres or Liquifruit cartons)
Fizzers,
Yogetta lolly pops
Assortment of chewable toffees and sweets.

We do offer alternatives to the contents of our packs should allergies to nuts for example, or religious dietary concerns need to be considered (eg. Halaal and Kosher)

 

Full Survival Pack
R60.00 each

Includes items such as:
Niknaks (or Doritos)
Smarties
Chocolate bar (normally Tex or Bar-one)
Fruit juice (such as a Ceres or Liquifruit cartons)
Fizzers,
Yogetta lolly pops
Assortment of chewable toffees and sweets.

We do offer alternatives to the contents of our packs should allergies to nuts for example, or religious dietary concerns need to be considered (Halaal and Kosher)

 

Extra’s

Bunkers and Obstacles

Bunkers and Obstacles

Do you bring extra Bunkers / Props or Obstacles?

In most cases we make use of whats available at your chosen venue or location. The best places to hide behind are normally already there like trees and shrubs in your garden or park. If you require additional bunkers to be brought (for example an open field or sports ground will be used for your booking) then you need to ask for additional bunkers to be added to your booking.

What Bunkers are there?

Bunkers create your battlefield and make your experience more enjoyable. Since we are Mobile Laser Tag, this means we have to accomodate for most types of terrain, often without prior knowledge of what the “field of play” looks like. Bunkers and Obstacles The Bunkers and Obstacles (or props as some call them) come in many shapes and sizes. From inflatables to Canvass stands, Boundaries markers to bases. To simplify the range we offer we have broken bunkers in two categories:

  • In-field BunkersUsed in the battleground/play area
    • Inflatable bunkers
    • Canvass Stands
    • Fold out (A Frame Walls)
    • Box Type (for large events)
    • Camoflauge Netting
  • Boundary Bunkers
    • Border Stands
    • Boundary Tape (candy tape)
    • Reflective Tape (Indoor use)

Inflatable Bunkers

Inflatable Barrel Bunker

Canvas Stand

Canvass Stand Bunker

A Frame Fold Out

A Frame Bunker

Camouflage Netting

Camouflage Netting

Bunker Pricing

Pricing is Calculated at R100 per Bunker Set (Two per set)